Alert Monterey County
FREQUENTLY ASKED QUESTIONS
What is Alert Monterey County?
Alert Monterey County is a multi-channel (i.e., SMS, phone call, email, etc.,) emergency
alerting system that provides emergency information to the public.
What types of notifications/messages will I receive?
The Alert Monterey County system is used to alert residents, visitors, and other subscribers
about issues impacting safety, such as fires, floods, gas leaks, power outages, advisories,
evacuation warning, evacuation orders, and other emergency or emerging events.
Who can register?
Anyone who lives, works, visits, owns property, or has family and friends in Monterey County
may register.
How do I register?
Visit the registration Portal (AlertMontereyCounty.org) to sign up for notifications and
designate how you would like to be notified. To receive text alerts, you must add your SMS
(text message) phone number(s) or email as well as at least one address of interest (home,
work, etc.).
Why do I get the pop-up message “Email is already registered” or “Number is already
registered”?
During setup of our system, it is possible that your contact was already in the system from a
previous registration. If you receive one of these messages, simply return to the login screen
and click on, “Forgot your Password?”. Then use the email or number to receive a temporary
password. If you select a phone number, make sure you can receive text messages at that
number.
Alert Monterey County
FREQUENTLY ASKED QUESTIONS
My contact information has changed, how do I update it?
Login to the Alert Monterey County Registration Portal (AlertMontereyCounty.org) and go the
page that needs to be updated. For instance, account or emails, and update your information.
You can add (or remove) additional addresses, emails, numbers, from here as well. Remember
to click the “Update” button when done.
How will I know if a phone call, email, or text is from Alert Monterey County?
Email messages will be from noreply@genasys.com and have Alert Monterey County as the
name. Voice calls will come from 831-308-4911. SMS/Text messages will come from sender
ID 65513. To avoid spam or junk email blockers from not showing you the information you
need, create a contact on your phone to include this information.
Do I need to provide an address or location?
Alerts are based on a location to the emergency. To receive critical alerts at least one (or
many) addresses are required. The address must be within Monterey County. To register for
alerts in another County go to https://calalerts.org/signup.html and find the county you are
interested in.
Will my contact information be shared with others?
No, the information you provide will only be used by Alert Monterey County to send you alerts
and other types of pubic safety information. Your contact information will never be shared or
sold to an outside entity.
What are some reasons alerts from Alert Monterey County may not be delivered to me?
• Your contact information is not up to date.
• You did not enable SMS notification checkbox on your profile.
• Your phone is off or busy for an extended period of time
• You are outside cellular or internet coverage.
Alert Monterey County
FREQUENTLY ASKED QUESTIONS
• Your email provider may have placed the email in the spam/junk folder. Please add
noreply@genasys.com to contacts to avoid this.
How do I remove my information from the system?
You can remove the Alert Monterey County registration information that you provided directly
from the registration portal. Login to Alert Monterey County and go to the Unsubscribe
button, then follow the prompts. This will delete the contact information that you provided
from the system. If you have questions, please contact us at
AlertMontereyCounty@co.monterey.ca.us
Who do I contact if I need help or have additional questions?
Alert Monterey County is the official emergency alert and warning system for the County of
Monterey and its municipal jurisdictions. This system delivers critical public safety
information to the public from local government and public safety officials. The Alert
Monterey County system is managed by the County of Monterey Department of Emergency
Management and administered by Public Safety Answering Points, Law Enforcement, Fire,
Public Health, and Emergency Management agencies.
If you have questions or need additional help please email the Department of Emergency
Management at AlertMontereyCounty@co.monterey.ca.us
Continue to the next pages for step-by-step instructions on how to register, add, edit, and
deactivate your Alert Monterey County contact information.
Alert Monterey County
FREQUENTLY ASKED QUESTIONS
Registration:
• First time user? Go to AlertMontereyCounty.org and
select the “Click here to register” link.
• Enter a phone number that can receive SMS/text
messages (and preferably also an email)
• Enter an address that you want to receive alerts about.
• Enter a password that you would like to use. (Note: this
password is not viewable or accessible by anyone other
yourself.)
• Click REGISTER to complete your initial Registration.
On the following pages you will see how to add optional
yet important information that will be helpful in making
sure you get alerted correctly.
Alert Monterey County
FREQUENTLY ASKED QUESTIONS
Adding Additional Information:
After your registration has been added, use the menu icons on the left of the Account page to
add additional information as appropriate:
• Additional emails – home, personal, work, etc.
• Additional Phone numbers – add any additional numbers (alternate cell, landline, office,
etc.) that you want notifications sent to.
• Locations – add other addresses (home, work, etc.) that you would like to receive
notifications about.
• Alternate Contacts –
• Notifications – Select how you would like to receive alerts. (i.e., email, sms, voice, TTY)
By default all are selected
• Automated Weather Notifications
Alert Monterey County
FREQUENTLY ASKED QUESTIONS
Locations:
When adding locations, you will want to give the location a name (ex. Work or Home)
• Line 1 = Street Address
• Line 2 = Apartment number or Suite (optional)
• Once Line 1, City, and State fields are completed, press the
